Want to know how to manage the growing number of customer requests more effectively? Our webinar, which took place with the support of SRB Consulting, deals with this question and shows how costumer service can be optimized.
Mastering inquiries in SAP CX & optimizing costumer support
Two teams of experts presented a live demo on how you can use multichannel solutions and artificial intelligence to improve customer support in chat, email and telephony, saving time and resources in the process. The systems shown included SAP CX Cloud (SAP Sales and Service Cloud), SAP S/4 HANA Service, as well as a preview of our new SAP Agent Desktop implementation.
Webinar from May 10, 2023:
More customers in less time on all channels –
Chat, Email & Telephony with AI in SAP CX Cloud, S/4HANA Service & Agent Desktop
Discover in just 30 minutes how you can solve your queries in SAP CX faster, optimize processes and increase customer satisfaction. Experience innovative solutions – including CUBE and ECCO – in various SAP systems. This will take customer service to a new level.
The live demos were followed by a short Q&A session.
The event took place in German language.
SAP-Live-Demos in CX and S/4
Michael Böhm, SRB Consulting
Harald Kerschhofer, LinkThat
Bettina Zambo, LinkThat
Supported by
Julia Rückmann, SRB Consulting
Martin Haushofer, LinkThat
You can watch the video here:
The video is free of charge.