By integrating telephony solutions with CRM and ERP systems from SAP, LinkThat CUBE is a flexible CTI middleware for customer service.
We are pleased to announce that our CTI solution LinkThat CUBE for CISCO and Microsoft Teams is now available in the SAP® Store, the online marketplace for SAP and partner offerings. The CUBE connects Microsoft Teams and CISCO telephony systems with SAP C/4HANA or SAP Cloud for Customer (SAP Sales Cloud, SAP Service Cloud), SAP S/4HANA and SAP ERP. It thus offers customers seamless integration for sales and service processes.
Matthias Krüger, Managing Director of LinkThat in Munich, is delighted about the availability in the SAP Store: “For more than ten years, our CTI middleware LinkThat CUBE has proven itself in the integration of telephony and CRM systems. The inclusion in the SAP Store means above all that companies with Teams and CISCO telephony can enter an integrated data world even more easily.
Unique customer experiences with AI features
The LinkThat CUBE makes everyday customer service work easier than ever. Everything is controlled centrally directly in the CRM/ERP system with the integrated softphone. The CTI solution offers omnichannel support and numerous AI functions. As a result, agents have a convenient overview of all contact channels, while the CUBE automatically provides the relevant details and suggests helpful actions in the background. This gives the service unparalleled efficiency.
From automatic customer recognition to real-time keyword spotting, the CUBE offers a wide repertoire of features for customer service and sales. Routine tasks can be automated with the CTI solution and agents can therefore be optimally supported. The CUBE also helps with analyses and reporting: with important insights such as sentiment analysis, helpful information about customer conversations is available.
Always up-to-date
LinkThat focuses on flexibility and progress. The CUBE is constantly being further developed and interfaces are kept up to date in order to always provide the latest features. The latest CISCO version 15 was recently implemented to guarantee the best service.
LinkThat CUBE enables the integration of all common telephony systems such as CISCO, Avaya, Microsoft Teams and Mitel. As CTI middleware, it seamlessly connects SAP Sales Cloud, SAP Service Cloud, SAP CRM 7, SAP S/4HANA and SAP ERP.
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LinkThat is a partner in the SAP PartnerEdge® program. The SAP PartnerEdge program provides tools, benefits and support to facilitate the development of high-quality, innovative applications that address specific business needs – quickly and cost-effectively.
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