In our latest webinar with Five9 and Salesforce we explored two showcases that demonstrate how customer service can be improved, with an additional preview for our live transcripts and call summary features.
The focus was on the latest integrations between Five9 and SAP CX, as well as Salesforce and LinkThat CORE. Our webinar “Deep Dives with LinkThat CUBE” will took place on June 27 at 11:00 AM.
Watch the recording (German)
1. Five9 integrated with SAP CX (SAP Sales & Service Cloud)
- Integrated softphone in the SAP CX interface: No need to switch between applications – your agents work more efficiently and with greater focus, leading to increased customer satisfaction.
- Useful shortcuts: Automatic customer recognition and the creation of pre-filled cases and tickets with just one click.
- Seamless history: All notes and activities automatically land in the call logs and are also accessible via the softphone, providing agents with a 360-degree view of the customer.
2. Salesforce Service Cloud Voice integrated with LinkThat CORE Contact Center
Experience the powerful combination of Salesforce Service Cloud Voice and LinkThat CORE Contact Center. This integration offers cutting-edge AI capabilities that transform your customer service operations, including:
- Live call transcription: Enhanced call transcriptions and real-time action recommendations enable agents to respond better and create the best customer experience automatically.
- Call summary: An automatic summary is saved in the call log at the end of a call.
- Softphone as the central control unit: All functions and tools from LinkThat and all contact channels are unified seamlessly.
3. Live Transcripts & Instant Phone Call Summary
When you use LinkThat CUBE, you also automatically have the option to use LinkThat ECCO. With ECCO, you receive a high-quality transcript of the conversation in real-time. Immediately after the call, ECCO also creates a perfect summary. We demonstrate how you can utilize these services and what configuration options are available!
Three exciting demo sessions with Five9, Salesforce, and LinkThat will show you how to simplify customer service.
Language: German
Duration: 25 minutes
Hosts: Michael Kinc, Bettina Zambo, Harald Kerschhofer
We thank all participants for their interest and an exciting morning! The next Deep Dive is planned for September, and we will likely showcase more new ECCO features.
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