LinkThat ECCO with on-premise speech recognition and call summarization
ECCO, our AI for telephony and voice channels, has now received new offline AI- features. It is now possible to transcribe phone calls in real time and summarize them immediately. The highlight of the new features is the on-premise availability. This minimizes response times and enables companies to use the data securely in their own network.
LinkThat ECCO receives a highly powerful update. Calls are transcribed in real time and summarized using a Large Language Model (LLM). This enables team leaders and agents in the contact center to quickly create call summaries and efficiently solve complex tasks. Particular attention is paid to the offline availability of the functions in order to avoid dependencies on large AI providers.
Offline AI-features with LinkThat ECCO
“The new ECCO features make it possible to operate a speech-to-text solution and an LLM in your own company network – completely on-premise. The internal processing means that no calls or content are streamed to the internet. This is an important advantage for our customers’ data security. It also speeds up processing and reduces all response times to a minimum,” emphasizes Peter Kugler, CEO of LinkThat.
Tailor-made summary of conversations
The new LinkThat ECCO functions are also highly customizable. “The length and focus of the conversation summary can be configured according to project requirements. You determine the scope of the summary, whether the tone should be factual or personal, and use your individual prompts for fine-tuning,” explains Florian Jung, Head of AI Development at LinkThat. This flexibility is crucial for optimizing workflows in modern contact centers.
Compatible with all common
CRM and telephony systems
The summaries created are automatically saved in the call log of CRM systems. Companies that use the LinkThat Softphone in Salesforce, SAP, Dynamics 365 and other systems benefit from real-time keyword recognition with Next Best Action and a complete history of call summaries. This integration thus ensures precise documentation and makes it easier to access important call information.
See the new AI-features from LinkThat ECCO (Video in German):
By automating call logging and summarizing, the workload of employees is reduced. This frees up resources so they can focus on more important tasks and subsequently handle a higher volume of calls. LinkThat integrates telephony systems from CISCO, Avaya, Mitel, NICE, Five9, Sinch and many other providers. The new features are now available in German and English. Dialects are also understood out-of-the-box, as new demo videos illustrate. Whether you need advice, planning or test runs – we are always ready for you.