We're pleased to announce our global partnership with Five9, the intelligent CX platform provider. This collaboration paves the way for advanced integration of Five9 contact center solutions. Seamlessly connecting communication channels with the data environments of various SAP applications.
For the past 20 years, LinkThat has been at the forefront of implementing and enhancing interfaces to streamline workflows. The LinkThat CUBE stands out as a middleware solution, effectively bridging a wide range of voice systems with SAP applications — including SAP CX with SAP Sales & Service Cloud, C4C, CRM, ERP and S/4HANA. Phone calls, queues, agent availability, and all other Five9 communication data are now smoothly integrated into SAP user interfaces.
LinkThat CUBE Available in the Five9 Marketplace & SAP Store
The collaboration between Five9 and LinkThat is driven by the shared objective of enhancing customer interactions through innovative integrations, resulting in more efficient service across all industries. With the start of the global partnership, the LinkThat CUBE is now available in both the Five9 Marketplace and in the official SAP Store.
“Our outstanding cooperation with Five9 in Germany has laid a strong foundation, and we are excited to expand this great experience to a global partnership. Our goal is to achieve progressive integrations that revolutionize the customer experience to its fullest potential,” states Matthias Krüger, Managing Director at LinkThat in Munich.
Unparalleled Depth of Integration with SAP
Both companies are eager to transform the landscape of customer communication, providing significant added value in the process. “We are excited by the depth of integration provided by LinkThat. We can now offer a seamless portfolio of integrations that connect Five9 with SAP solutions. Features like automatic case data filling and softphone notes saved in SAP call logs significantly enhance our ability to deliver unparalleled efficiency in our contact center portfolio.,” says Michael Weiss, VP at Five9.
Through the accredited integration to the Five9 platform, LinkThat is sure to discover further innovations. We aim to continually surprise our customers with groundbreaking advancements, and providing significant added value in the process.
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX. The cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management. Extensibility through more than 1,450 partners and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.