Efficient Customer Service With Smart Optimizations and Seamless Integration
LinkThat is providing insights into the development of its central service platform that enhances every aspect of the customer experience: LinkThat ONE. This fully integrated, flexible interface unifies all channels and systems in a single, seamless environment. The result isn’t just improved customer service—it’s exceptional. The release is scheduled for the first quarter of 2025.
Everything from a Single Source
With LinkThat ONE, customer service is being reimagined. Agents and supervisors gain access to a cockpit that connects every contact channel, process, and tool—from telephony and written communication to AI-driven automation and customer data systems. ONE acts as a universal platform that bundles and enriches solutions in a purposeful way. All LinkThat products, as well as telephony and CRM solutions from numerous partners, are already integrated.
LinkThat ONE Means: Less Redundancy, More Features.
“Our customers have been looking for a solution that brings everything together and simplifies their daily workload. With LinkThat ONE, we’re delivering exactly that: a powerful tool that takes transparency, control, and efficiency to a new level,” says Peter Kugler, CEO of LinkThat.
Key Advantages of LinkThat ONE
Fully Integrated and Flexible
All modules can be managed dynamically and combined to create a customized setup.
Intelligent Automation
From real-time transcriptions to AI-driven routing and prioritization—ONE optimizes workflows and reduces manual tasks.
Seamless Integration
Whether it’s phone, apps, chat, email, or traditional correspondence—all channels and CRM systems work together harmoniously.
Practical Value
Expect more efficient handling of customer inquiries, better support for agents, and an outstanding customer experience.
Ready for the Future
LinkThat ONE is currently in its final development phase and will be ready in the first quarter of 2025. A few months ago, the first insights were shared during a webinar, and the response was clear: LinkThat ONE will be a game-changer for modern customer service.
“We’ve brought together all the features and feedback from our existing products into ONE. It combines cutting-edge technology with user-friendly operation, revolutionizing day-to-day work in contact centers and elevating customer satisfaction to a new level,” adds Peter Kugler.
Curious?
Stay tuned: We’ll be back soon with more details and an official release date. The future of customer service starts with ONE—everything from a single source.