Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
23. April 2025
News & Blog
News about LinkThat and the world of communications
AI
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
7. April 2025
Contact Center
Emotional intelligence in customer service
How to use emotional intelligence in customer service and strengthen your customer experience at the same time.
27. March 2025
Contact Center
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
13. March 2025
Contact Center
CCW 2025 – a complete success!
CCW 2025 is over – we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.
4. March 2025
Contact Center
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025
Contact Center
Omnichannel & Optichannel Customer Service
The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?
5. February 2025
CTI
LinkThat CUBE receives new Avaya certification
The CUBE is now officially certified for Avaya Aura® Communication Manager 10.2 and Avaya Aura® Application Enablement Services 10.2.
22. January 2025
General
LinkThat presents innovative solutions at CCW 2025 in Berlin
The CCW will take place from February 24-27 at the ECC Berlin. We look forward to presenting visionary solutions for customer service at our stand in Hall 3 and in presentations.
16. January 2025