
General
The EU AI Act – Implications for companies
The EU AI Act came into force in August 2024. What this means for companies and how to prepare for it.
The EU AI Act came into force in August 2024. What this means for companies and how to prepare for it.
The partnership with Five9 enables seamless integration of the CX platform with the data environments of various SAP applications.
What advantages and functions does it offer? We take a closer look at the concept.
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
From February 24 to 27, everything in Berlin will revolve around innovative customer dialogue. Visit us at the CCW 2025!
From employee to customer: How to optimize your call center with the right tools.