Trust and security are the most important pillars for public administration. We can provide optimal support for authorities and institutions in this regard: Our software solutions make processes more efficient while maintaining high data security. We make sure that communication and all processes run smoothly.
Optimization of workflows in public administration
At LinkThat, we understand the challenges that government agencies face. With customized solutions and seamless integrations, individual workflows and processes are optimally supported. This makes the exchange of information between citizens and public administration staff easier and more efficient.
LinkThat PRISM is the ideal solution for streamlining correspondence processing. Automated processes save you from handling routine tasks, freeing up time for more complex issues. The included image, text and handwriting recognition takes over important preliminary work, so that the intelligent analysis and routing modules subsequently facilitate many work steps or even take them away completely.
LinkThat SHIFT knows how to deal with any type of request: With a comprehensive basic knowledge of all service requests, it can respond immediately to customers or citizens. Within a very short time, it is also adapted to your specific business cases and, for example, information on the latest regulations. Then, searchers automatically receive the best answer – whether by email, post, or social media, and also in real time on the phone and in chat.
Learn all details about our product solutions
Best advice on the phone in real time
As an ideal complement, LinktThat ECCO can significantly support your telephony and voice channels with artificial intelligence. From queuing to live keyword spotting to sentiment analysis: customer conversations become more efficient than ever before, while you take meaningful action with intelligent evaluations. In summary, this means: Faster response times, better advice, and reduced time and costs.
GDPR-compliant software for highest security standards
Handling sensitive data is a top priority in public administration. Accordingly, we at LinkThat attach great importance to their protection. Our software solutions are GDPR-compliant and meet all current security standards. This means that personal data and information from public authorities are ideally protected while at the same time meeting the requirements of the legislation.
Your benefits at a glance
Integrated
Our tools are made to integrate seamlessly
into existing IT infrastructures.
They work harmoniously with other
applications, such as solutions from SAP, Microsoft and Salesforce.
Scaleable
With LinkThat you are optimally
prepared for future growth. Our
solutions are modular and can
therefore be flexibly adapted to
meet dynamic needs.
Secure
Your data security is an integral part of
our software development. With GDPR compliance and server centers in Europe, we ensure the protection of your data as well as secure and regional storage.
Local partners for trustful cooperation
Open, transparent and partnership-based cooperation is our priority. Together we find the optimal strategy: with two decades of experience in various industries, we know exactly where to start. We attach great importance to honest advice and fast implementation.
Finding the best solution together
Contact us today to find out how LinkThat’s secure software solutions can help public administration and agencies streamline processes and maintain the highest standards of security for personal data. We look forward to working with you to find and implement the best solution for your needs!