AI
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
Contact Center
Customer Journey – Trust in insurance customer service
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
3. October 2024
AI
AI agents: The future of customer service?
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
26. August 2024
AI
Call Center Optimization: Customer Journey 2024
From employee to customer: How to optimize your call center with the right tools.
22. July 2024
AI
Offline AI-features with LinkThat ECCO
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
4. July 2024
AI
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
AI
How do I use Voice Sentiment Analysis for telephony?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
12. January 2024
AI
New strategies for more efficient processing of correspondence
With two powerful extensions, PRISM now makes automatic document processing even easier.
23. November 2023
AI
How artificial intelligence is changing the world of work
In this interview, Harald Kerschhofer reveals the role generative AI plays in our day-to-day work and how we use it in the marketing department.
9. November 2023