AI
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
7. April 2025
AI
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
13. March 2025
AI
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025
AI
Omnichannel & Optichannel Customer Service
The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?
5. February 2025
AI
LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.
19. December 2024
AI
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
27. November 2024
AI
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
Contact Center
Customer Journey – Trust in insurance customer service
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
3. October 2024
AI
AI agents: The future of customer service?
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
26. August 2024
AI
Call Center Optimization: Customer Journey 2024
From employee to customer: How to optimize your call center with the right tools.
22. July 2024