AI
The hype around ChatGPT and what it means for AI
ChatGPT makes AI tangible for everyone. Is the excitement about the new wonder box, which has an answer to all questions, justified?
16. January 2023
AI
Video: Identifying key topics on the phone and leveraging them in SAP CX Cloud
link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
13. January 2023
AI
AI in film and TV: Why we can not get enough
Our fascination with robots and technological breakthroughs has accompanied us through the world of film and television for decades. How and why do these stories repeat themselves?
21. November 2022
AI
Keyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
3. November 2022
Contact Center
LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
20. September 2022
AI
Automated Mail Traffic for Faster Social Benefits
Our Service Management software Myrmex verifies order processes and reduces waiting time for employees and insured.
7. September 2022
AI
Video Demo: Real-time Keyword Spotting During Phone Calls in Microsoft Dynamics 365
Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!
19. August 2022
AI
Youth and AI: The Working World of the Future
Today, on International Youth Day, we take a look at which role Artificial Intelligence will play for jobs of the future.
12. August 2022
Contact Center
link|that at the Call Center Circle: On May 19 at 4 p.m
The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.
12. May 2022
AI
May the 4th be With You – Part I. AI in the Media
Today, on Star Wars Day, we take an in-depth look at C3PO. What does the protocol droid tell us about the future of AI?
4. May 2022