AI
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
Contact Center
Customer Journey – Trust in insurance customer service
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
3. October 2024
Contact Center
Partnership with Five9 to Integrate SAP Applications
The partnership with Five9 enables seamless integration of the CX platform with the data environments of various SAP applications.
10. September 2024
Contact Center
What is Workforce Management?
What advantages and functions does it offer? We take a closer look at the concept.
9. September 2024
AI
AI agents: The future of customer service?
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
26. August 2024
Contact Center
Be part of it: LinkThat at the CCW 2025
From February 24 to 27, everything in Berlin will revolve around innovative customer dialogue. Visit us at the CCW 2025!
25. July 2024
AI
Call Center Optimization: Customer Journey 2024
From employee to customer: How to optimize your call center with the right tools.
22. July 2024
Contact Center
Telephony integration for Dynamics 365 with the new CUBE
The new CUBE version is now available in Microsoft AppSource: Seamless telephony integration for Dynamics 365.
11. July 2024
AI
Offline AI-features with LinkThat ECCO
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
4. July 2024
Contact Center
Webinar with Five9 & Salesforce: CUBE Integration Deep Dive
We showed two new integrations in detail: Five9 in SAP CX and LinkThat CORE in Salesforce Service Cloud Voice – including instant call summary!
28. June 2024