Contact Center Archive

Contact Center

How to use emotional intelligence in customer service and strengthen your customer experience at the same time.

27. March 2025

How Agent Assist supports your employees and makes your customers happy at the same time.

13. March 2025

Contact Center

CCW 2025 is over – we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.

4. March 2025

Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.

18. February 2025

The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?

5. February 2025

The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.

19. December 2024

How to use Interactive Voice Response successfully in customer service and create decisive advantages.

27. November 2024

Contact Center

We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.

21. November 2024

There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?

7. November 2024

Contact Center

The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.

3. October 2024