AI
LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.
19. December 2024
AI
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
27. November 2024
Contact Center
Contact Center Trends 2025
We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.
21. November 2024
AI
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
Contact Center
Customer Journey – Trust in insurance customer service
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
3. October 2024
Contact Center
Partnership with Five9 to Integrate SAP Applications
The partnership with Five9 enables seamless integration of the CX platform with the data environments of various SAP applications.
10. September 2024
Contact Center
What is Workforce Management?
What advantages and functions does it offer? We take a closer look at the concept.
9. September 2024
AI
AI agents: The future of customer service?
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
26. August 2024
Contact Center
Be part of it: LinkThat at the CCW 2025
From February 24 to 27, everything in Berlin will revolve around innovative customer dialogue. Visit us at the CCW 2025!
25. July 2024
AI
Call Center Optimization: Customer Journey 2024
From employee to customer: How to optimize your call center with the right tools.
22. July 2024