Contact Center
Webinar with Five9 & Salesforce: CUBE Integration Deep Dive
We showed two new integrations in detail: Five9 in SAP CX and LinkThat CORE in Salesforce Service Cloud Voice – including instant call summary!
28. June 2024
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here is a new glimpse.
20. June 2024
Contact Center
The Most Common Mistakes in Customer Service
We take a look at the most common problems in customer service and show you the best way to solve them.
6. June 2024
Contact Center
Save the Date: Webinar on June 27th
In a Deep Dive with LinkThat CUBE, we will show two new telephony and CRM integrations: Mark your calendars for June 27 or register directly.
29. May 2024
Contact Center
Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
7. May 2024
AI
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
Archive
First insights into the new LinkThat ONE
In our webinar on April 24, we will provide exclusive insights into our new tool for customer communication.
3. April 2024
Contact Center
On-Premise vs. Cloud Contact Center
Which is the better solution? We shed light on the advantages and disadvantages of on-premise and cloud systems.
27. March 2024
Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
Contact Center
CCW 2024 in Berlin
The international congress trade fair for innovative customer dialog took place in Berlin for the 25th time. We were there.
29. February 2024