Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
Contact Center
CCW 2024 in Berlin
The international congress trade fair for innovative customer dialog took place in Berlin for the 25th time. We were there.
29. February 2024
Contact Center
Evolution of the Customer Journey 2024 – Part 2
We show how digital innovations are transforming the public sector and enabling a smooth, efficient service.
27. February 2024
Contact Center
The Evolution of the Customer Journey 2024
We show how efficient and customer-oriented interaction works in practice today, creating the perfect balance between technology and human interaction.
8. February 2024
Contact Center
LinkThat CUBE for Avaya CTI now available in the SAP® Store
The CUBE is now available as a CTI solution in the SAP Store. It enables the flexible integration of CRM and ERP solutions from SAP.
17. January 2024
Contact Center
CTI for Five9: LinkThat
CUBE with new Interface
Together with Five9 & WTG, we presented the new CUBE integration in the SAP Arena Mannheim. The show continues in Berlin on February 26th.
21. November 2023
Contact Center
Five9 and LinkThat unite their communication worlds
Contact center software specialists: LinkThat integrates SAP systems with Five9 CCaaS platform thanks to new ISV partnership.
2. November 2023
Contact Center
Roadshow “United for Success”
LinkThat, Five9 & WTG invited to the roadshow “United for Success” on November 9th in the SAP Arena Mannheim – more information here!
23. October 2023
Contact Center
The new Dashboard: Seamless integration meets clarity & depth
Our new customer contact dashboard combines powerful data analytics with seamless integration of telephony and CRM systems.
6. October 2023
Contact Center
Contact Center: How to focus on your customers & save time
Put your customers first. Satisfaction and a good brand experience are key to the growth of successful businesses.
18. September 2023