Contact Center
How to achieve scalable & integrated communication
Why scalability and integration are critical for customer facing communication strategies.
6. September 2023
AI
ECCO introduces automatic categorization of phone calls
Our AI for phone calls automatically categorizes conversations and offers even better transcripts.
29. August 2023
AI
Time for an AI upgrade? 6 signs that your business can benefit
There is a good chance that your company can benefit from AI upgrades. Learn how to properly assess and leverage your potential.
18. July 2023
AI
Webinar: Real-Time AI in Microsoft Dynamics 365
Master customer service automatically with these tools for the telephony channel. Watch the webinar recording with two live demos now.
6. July 2023
Contact Center
Video: CTI for Avaya with LinkThat CUBE
With CTI for Avaya systems, you connect your telephony, whether on premise or in the cloud, with your customer data in all CRM systems.
14. June 2023
AI
This is the new Shift
The next generation of customer service is here: Shift is the smart companion for all service concerns. Our AI solution is a universal tool that handles requests automatically.
7. June 2023
AI
CTI with AI for SAP Service Cloud Agent Desktop
Telephony integrated into SAP Agent Desktop: Use your telephony system in conjunction with your CRM data in SAP Service Cloud.
1. June 2023
AI
Mastering requests in SAP CX faster: Watch our webinar to find out more
Discover new inventions which can help you optimize your chat, email, and phone customer service to save time and money.
4. May 2023
Contact Center
What’s new with LinkThat CUBE: servicenow & AI x2
The CUBE integrates the CRM system servicenow with all its functions. We are also developing exciting new AI features.
24. April 2023
Contact Center
LinkThat Softphone: Updates in version 5
The softphone for LinkThat CUBE and ECCO has been upgraded with helpful features. Find out what service agents can look forward to.
20. April 2023