Contact Center
Customer Service strategy: 7 important steps
We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers
14. October 2022
Contact Center
LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
20. September 2022
AI
Video Demo: Real-time Keyword Spotting During Phone Calls in Microsoft Dynamics 365
Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!
19. August 2022
Contact Center
All benefits in the cloud: CTI for SAP S/4HANA:
CTI for SAP S/4HANA, with link|that and SRB Consulting! We present the most important telephony functions and features of the cloud application for SAP.
11. July 2022
Contact Center
How to Integrate Microsoft Teams with your CRM Solution
After Skype, Teams is the newest telephony solutions by Microsoft. We can show you a video demonstration on how to integrate it with your CRM solutions.
29. June 2022
Contact Center
5 Benefits of zendesk CTI Integration with LinkThat CUBE
The newest member in our family of CTI integrations with link|that CUBE is the zendesk – see how it works!
3. June 2022
Contact Center
link|that at the Call Center Circle: On May 19 at 4 p.m
The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.
12. May 2022
Contact Center
5.5 New Features in Myrmex Ticketing 5.5
The service management tool focuses on user experiences, automation and interfaces.
17. January 2022
Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
29. November 2021
AI
Interview: Speech Recognition in Telephony
Interview with Peter Kugler – long-time expert in this field and managing director of YouCon GmbH.
2. November 2021