Contact Center
LinkThat Softphone: Updates in version 5
The softphone for LinkThat CUBE and ECCO has been upgraded with helpful features. Find out what service agents can look forward to.
20. April 2023
AI
Video: Identifying key topics on the phone and leveraging them in SAP CX Cloud
link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
13. January 2023
AI
Keyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
3. November 2022
Contact Center
Customer Service strategy: 7 important steps
We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers
14. October 2022
Contact Center
LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
20. September 2022
AI
Video Demo: Real-time Keyword Spotting During Phone Calls in Microsoft Dynamics 365
Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!
19. August 2022
Contact Center
All benefits in the cloud: CTI for SAP S/4HANA:
CTI for SAP S/4HANA, with link|that and SRB Consulting! We present the most important telephony functions and features of the cloud application for SAP.
11. July 2022
Contact Center
How to Integrate Microsoft Teams with your CRM Solution
After Skype, Teams is the newest telephony solutions by Microsoft. We can show you a video demonstration on how to integrate it with your CRM solutions.
29. June 2022
Contact Center
5 Benefits of zendesk CTI Integration with LinkThat CUBE
The newest member in our family of CTI integrations with link|that CUBE is the zendesk – see how it works!
3. June 2022
Contact Center
link|that at the Call Center Circle: On May 19 at 4 p.m
The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.
12. May 2022