Contact Center
5.5 New Features in Myrmex Ticketing 5.5
The service management tool focuses on user experiences, automation and interfaces.
17. January 2022
Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
29. November 2021
AI
Interview: Speech Recognition in Telephony
Interview with Peter Kugler – long-time expert in this field and managing director of YouCon GmbH.
2. November 2021
Contact Center
What is CTI?
Since we specialize in processes and automatisms related to corporate communications, the abbreviation CTI appears very often in our texts. But what exactly is CTI?
6. August 2021
Contact Center
The Main Advantages of Softphones
Softphones have become an indispensable part of everyday business life. But what are the major advantages of a softphone?
30. July 2021