CTI with AI & Speech Recognition
Omnichannel Integration
As a voice-data integration software, the CUBE connects the telephony systems of leading vendors to customer data. The CTI solution offers you optimal control of communication on all channels and thus a complete contact history.
Achieve better performance with your telephony solution by CISCO, Avaya, Alcatel, Mitel, Five9, Microsoft, NICE and Sinch.
Keep your customer data in view in the CRM systems of SAP (CX Cloud, CRM & ERP, S4/HANA), Salesforce, Microsoft, ServiceNow & Zendesk.
Connect your CRM and Telephony environments
integrating
Your CUBE constellation
We will gladly send you specific information for your telephony and software setup. Which combination would you like to hear about?
Customer recognition
While a call (or chat or email) is alerting, the CUBE displays customer data and history in the CRM system. During the ongoing call, all data is always at hand, because every second counts.
Real-time AI
Predefined topics and keywords trigger helpful actions: Links, hints, templates and database extracts appear immediately in the softphone and save manual searching in other tools.
In full control
Status and queue information is synchronized across all systems. When connecting a call to colleagues, CRM records and notes can be sent along for a seamless experience.
The LinkThat Softphone comes with the CUBE
AI features like live keyword spotting enrich your workflow.
Hear from our Customers
Overview & demo videos
With the LinkThat CUBE, your employees always have all the tools and information at their fingertips so that your customers can quickly reach their goals.
Demo: LinkThat CUBE in action
Here you can see a sample integration of different telephony systems and Salesforce, including call transfer with attached data in the LinkThat softphone.