Voice channel power
Gain a 60 % performance increase with seamless new strategies
Take your service and sales teams to the next level by adapting modern strategies. Discover how to take productivity to the next level.Boost the potential of your service and sales teams
With intuitively designed tools that integrate effortlessly into your existing working environment, you can hit the ground running without long training periods.
New possibilities for your customer conversations
Take advantage of automatic routing, real-time keyword spotting & sentiment and content analysis.
- your customers & partners receive the best service
- your employees work better & more efficient
- all while saving costs & resources
See how much you save with ECCO
Based on findings of Stanford University in April 2023, see Erik Brynjolfsson et al. „Generative AI at Work“.
Before, During & After the Call
Before the Call:
Intelligent Voice Routing
ECCO Attendant
“Press 1” has had its day. The AI-powered operator with speech recognition finds out what the call is about even before it is delivered. Let’s use waiting time wisely!During Calls:
Live Keyword Spotting
ECCO Advisor
Key topics are identified in real time during the conversation and helpful actions are triggered. This makes communication easier, faster and more customer-friendly.After Calls:
Reporting & new KPIs
ECCO Analytics
Conversation climate as a new key indicator: ECCO creates keyword reports and sentiment analyses. This gives you important new performance and comparison values.ECCO Attendant in Action
Watch an example of how customers reach their goal easily with intelligent routing.
routed automatically
11 %
until keyword popup
< 9.9 s
saved per call
10 s
Your individual setup
We will gladly send you specific information about your setup. How would you like to use ECCO?
ECCO Advisor in Action
Take a look at what benefits you can expect from keyword spotting in real-time.