AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
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"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."
"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."
"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."
"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."
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