LinkThat CUBE receives new Avaya certification
The CUBE is now officially certified for Avaya Aura® Communication Manager 10.2 and Avaya Aura® Application Enablement Services 10.2.
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Latest Articles from our Blog
LinkThat presents innovative solutions at CCW 2025 in Berlin
The CCW will take place from February 24-27 at the ECC Berlin. We look forward to presenting visionary solutions for customer service at our stand in Hall 3 and in presentations.
LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here's a brief update.
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
Contact Center Trends 2025
We take a look at the contact center trends to expect in 2025 and what you can't do without this year.
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
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LinkThat solutions in use from leading brands
"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."
"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."
"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."
"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."