CTI for Dynamics 365 unlocks many benefits, such as:
- Your agents have the customer’s information at their fingertip –
All data & full history before the call starts! - Customers & agents experience a new level of service –
With real-time AI support for voice channels. - Integrate all channels and use latest AI features –
Benefit from new insights for your daily business!
Top 10 Reasons to use CTI for Microsoft Dynamics 365
- Customer Identification with instant Pop-up Screen
- Live Transcripts with Keyword Spotting
- Screen & Call Transfer
- Add Notes/Tickets for Colleagues to Transfers
- IVR with Artificial Intelligence fills CRM data
- Presence Status sync, Work modes
- Auto-complete Search, on-screen Dialer
- Click-to-call within CRM
- Routing based on Skills & Customer data
- Reportings with AI-powered KPIs
Watch the Dynamics CTI Demo Video
Telephony & CRM functions fully integrated at your fingertip!
Pick the combination which fits your Contact Center setup best.
| SAP CX Cloud | Salesforce.com | Microsoft Dynamics 365 | zendesk | SAP CRM | |
| | | | | |
| SAP CX x CISCO | Salesforce x CISCO | MS Dynamics x CISCO | zendesk x CISCO | SAP CRM x CISCO | |
| SAP CX x Avaya | Salesforce x Avaya | MS Dynamics x Avaya | zendesk x Avaya | SAP CRM x Avaya | |
| SAP CX x Sinch CCtr | Salesforce x Sinch CCtr | MS Dynamics x Sinch CCtr | zendesk x Sinch CCtr | SAP CRM x Sinch CCtr | |
| SAP CX x Teams | Salesforce x Teams/Skype | MS Dynamics x Teams/Skype | zendesk x Teams/Skype | SAP CRM x Teams/Skype | |
| SAP CRM x Unify | More Telephony Partners | ||||
Learn everything about the CUBE & CTI
We will find the best solution for your unique Contact Center setup and are looking forward to talk to you!