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LinkThat CUBE

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CTI Middleware with 360° customer view

The most flexible way to the best performance: Upgrade existing systems and discover exciting new possibilities.
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Integrate your Telephony and CRM solutions

Always have your customer data at hand and use new AI features.
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Thanks to efficient customer recognition and the automatic contact history, all employees can respond optimally to your customers. No manual searches need to be carried out before or during calls.
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Future-proof & individual

4 modules for the most important Contact Center features

With the modular LinkThat CUBE, you can create a contact center for unique customer experiences. State-of-the-art interfaces connect all common telephony and CRM systems, while AI systems make everyday work easier in the background.

Professional CTI

Connect your CRM solution with your calls: Optimize your communication processes and automate workflows.

Omnichannel

The CUBE integrates telephony, chat, email & social media so that your service & sales teams always have all channels in check.

LinkThat CUBE connect svg

LinkThat CUBE

Combine the four modules of LinkThat CUBE flexibly to create the best integration for your business.

Intelligent Softphone

Your agents are supported throughout with many functions and realtime assistance during customer conversations.

Voice-based AI

Thanks to Artificial Intelligence (TTS, STT), your teams are given new opportunities to simplify and improve service responses.

Helping customers worldwide for almost 20 years

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Strengthen Processes and Experiences

CTI connects Telephony & CRM/ERP

Your customers at your ear – your data in view.

Telephony by CISCO, Sinch, Avaya, Teams, Mitel, Five9, Alcatel, NICE, Atos Unify and more – in the Cloud (VoIP) or for PBX/ACD and Contact Center.

Seamlessly integrated with you customer data systems: Salesforce, SAP CX Cloud (SAP Sales & SAP Service Cloud, SAP Cloud for Customer), Microsoft Dynamics 365, SAP S/4HANA (CRM/ERP), Zendesk, ServiceNow – with customer recognition and many other features. Have all relevant data in view at any time.

The Cube integrates all contact channels such as telephony, e-mail, fax, chat and social media requests. Our LinkThat CORE Contact Center is of course equipped for all CUBE functions.

CUBE customer data
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available on Microsoft AppSource
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Comprehensive Key Features
for Service & Sales Teams

Your team gets a 360° customer view while keeping the familiar CRM interface. Your customers’ data is automatically provided when you answer the call. A manual search is no longer necessary for your agents during the calls.

Your service and sales employees are supported in their daily calls in real time with insights and recommendations. Established automatisms help to continuously improve the service and reduce all efforts at the same time.

From key insights to sentiment analysis:
take advantage of our AI to draw conclusions from the content of every conversation. Comprehensive dashboards give you insightful information and are perfect for your reporting.

Let us support you in creating routing rules and benefit from optimal control of communication with your customers in the contact center. The presence status of your employees is automatically synchronized and provides continuous information about who is available.

The link|that CUBE integrates all other contact channels such as e-mail, fax, chat and social media channels as an interface in addition to telephony. This gives you comprehensive options for communicating with customers on a clear interface.

While many systems can evaluate your calls historically and recognize key words, we go a big step further with our CUBE: Our AI tracks the conversations in real time and provides your agents with valuable tips and insights during their calls live.

The LinkThat softphone is the central control unit and a universal interface to telephony and CRM systems. In the video you can see a demo with LinkThat ECCO.

Special Highlight

The Softphone with CRM, AI & CC Features

Benefit from customer recognition, presence and queue information, and the ability to perform screen and case transfers. This allows you to send relevant information as an attachment to colleagues.

Watch a Demo session

One Cube – many Options

See the CTI Integration with Salesforce, Microsoft Dynamics 365, SAP Cloud for Customer & more.
You can also find the videos on our Youtube Channel.

What our Customers say

LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.
Christian WittlifSenior Process Expert
Christian Wittlif
Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.
Walter SchiererHead of Customer Care Center
Walter Schierer

The most important benefits of the LinkThat CUBE

High return on investment

The large number of automatisms makes your agents’ daily work easier and leads to a significantly shorter processing time per call. This also leads to a higher productivity of the individual departments as well as to a higher motivation of your teams.

Many new Insights

Do you want to know which call contents are particularly frequent at peak times and how the mood of the callers during these calls proceeds from the beginning to the end? With LinkThat CUBE you get insights of unprecedented quality and depth.

Targeted conversation support

Your team gets a 360° customer view while keeping the familiar CRM interface. Based on the real-time recognition of self-selected keywords, your agents receive valuable tips and assistance from our AI live during the conversation directly via the softphone.

Customized solution​

Due to the modular structure of our CUBE, you can continue to use your existing solutions and still have all the described functions for your agents. This saves money, time and effort.
Our team is at your side with the experience of over 15 years.

High Scalability

From the size of your existing teams, to the expansion by new departments or international offices:
The LinkThat CUBE is therefore flexibly designed so that integrations and extensions can be made quickly and easily at any time. 

Future-proof

The LinkThat CUBE has been under constant development for 15 years and already contains one of the most comprehensive AI modules for telephony. The unique CTI interface is compatible with all current solutions from other providers and ensures technological independence.

Feel free to contact us to find out more details and discuss your specific requirements.
We will also be happy to show you all the features in a live demo session.
Write us to get all details!

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