LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here's a brief update.
POWERMETER revolutionizes the self-reading of energy, gas and water meters
POWERMETER guides the consumer through the creation of a meter photo, evaluates the created photo fully automatically and enters the consumption values into the provider’s business systems.
POWERMETER accompanies the consumer by taking a photo of the energy or water meter. This photo is automatically forwarded to the POWERMETER cloud application for processing.
In the POWERMETER cloud application, the meter reading and serial number are read with 99.9% accuracy. The readout data is forwarded to the provider’s business systems via a standard interface.
POWERMETER relies on browser and cloud-based technologies. No installation of an app is required on the consumer side.
POWERMETER does not store any customer-related data and complies with all requirements of the General Data Protection Regulation (GDPR).
POWERMETER supports the business processes of providers of
- Energy: Power, Gas
- District heating and cooling
- Water
Existing standard interfaces to the business systems
- SAP Integration
- REST Interfaces
1. QR Code reaches customers
The consumer receives an invitation to read the meter independently with their pone. The QR code opens the matching website.
2. Customer photographs meter
After scanning the QR code, the consumer takes a picture of the current status of the meter with the smartphone camera.
3. Done!
With this, everything is already done! Recognition and entry into the business system is fully automatic in the background.
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
Contact Center Trends 2025
We take a look at the contact center trends to expect in 2025 and what you can't do without this year.
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?