Faster processing
Emails, attachments and documents are captured and prepared automatically. This shortens throughput times, reduces manual steps and accelerates the entire case handling process.
Better service quality
Requests are routed accurately to the right contact person and handled without detours. This helps you resolve more customer issues on first contact and improve customer satisfaction.
Cost savings
Routine processes are handled automatically. This lowers operating costs, reduces resource effort and creates capacity for value-adding tasks.
Incoming emails are automatically analyzed and categorized by topic.
Requests are assigned directly to the appropriate team or the right queue.
Reduces staffing effort and ensures faster response times.
Attachments such as PDFs, images or scans are automatically detected and processed.
Unstructured or handwritten content is captured reliably.
All relevant information is available without detours.
Relevant content is automatically extracted from documents and emails.
Data such as customer numbers, amounts or contract information is recognized.
This information is made available directly for further processing.
Incoming emails are automatically analyzed and categorized by topic.
Requests are assigned directly to the appropriate team or the right queue.
Reduces staffing effort and ensures faster response times.
Attachments such as PDFs, images or scans are automatically detected and processed.
Unstructured or handwritten content is captured reliably.
All relevant information is available without detours.
Relevant content is automatically extracted from documents and emails.
Data such as customer numbers, amounts or contract information is recognized.
This information is made available directly for further processing.
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
LinkThat PRISM uses AI to process incoming emails, documents, scans, and attachments, so written inquiries are no longer treated as an unstructured inbox. The solution identifies topics, customer data, priorities, and relevant content, and forwards each item to the appropriate team, queue, or connected system according to defined rules. Your employees spend less time opening attachments, sorting messages, and searching for information, while customers receive faster and more accurate responses. With LinkThat, document and email processes become part of the same structured service logic as calls, tickets, and customer interactions.
PRISM processes emails, attachments, PDFs, Office documents, scans, images, and forms. Depending on the use case, unstructured content from documents can also be recognized and prepared for further processing.
PRISM analyzes the subject, customer type, priority, responsibility, and relevant content of a request. The request is then routed according to defined rules to the appropriate team, the correct queue, or an integrated system.
PRISM can be operated entirely on-premises at the customer’s site, in the customer’s private cloud, or in the European LinkThat Cloud. AI processing does not rely on external AI APIs, ensuring that emails, documents, and extracted content remain within the European system boundaries.
“No matter where in the world an agent is making calls, and no matter which tool they are using, all information such as availability, waiting times and presence status is always available. LinkThat CUBE has been doing its job flawlessly since day one.”
MARTIN BOLDT
Head of Customer Service
“LinkThat was able to connect existing hardware and software systems for us in China, creating synergies and ensuring a smooth migration. Thanks to the system integration, service employees now have a unified user interface for managing all customer contacts.”
CHRISTIAN WITTLIF
Senior Process Expert
“Our successful collaboration with LinkThat over many years has enabled us to build a service center together that combines the best of two worlds: the efficiency and flexibility of a modern service center with the quality and expertise of our employees.”
WALTER SCHIERER
Head of IT Services
contact@linkthat.eu
+43 1 33 44 0 44
Schmalzhofgasse 26
1060 Vienna, Austria
