LinkThat
CORE

Your all-in-one
contact center
with AI

On-premise and
in the cloud

CORE is a flexible
omni-channel-all-IP business communication solution. Real-time AI features and integration with CRM and data systems (CTI) are available for efficient customer support.

The best customer
experience

Create unique customer experiences.
State-of-the-art interfaces make
your contact center future-proof, ensuring all contact channels work seamlessly with existing environments and tools.

Key features for service & sales teams

With LinkThat CORE, you benefit from unique features that also strengthen your customer interactions.

Click on the cards below to find out more.

Call management

Phone, email, chat or social media - manage all channels from
one user-friendly interface. The integration offers a consistent customer experience and simplifies the agents' workflow.

Routing- & realtime-AI

Your callers are automatically directed to the right destination and your employees are supported with insights and tips during the call: This is what best performance at the cutting edge looks like.

Multifunctional softphone

The central control unit for all telephony functions is also the interface to your data platform:
the LinkThat softphone with efficient interfaces simplifies your day-to-day work.

Realtime monitoring

Whether service level, system utilization or availability of your agents: with individual dashboards and wallboards, you always have
all the important information at a glance. External data can also
be integrated.

Supervisor functions

With established tools, you can achieve faster onboarding and training of your employees. LinkThat CORE also offers many options for coaching and quality assurance measures.

Analysis & reporting

Seamlessly analyze data from
all contact channels. Also benefit from the support of our AI and
draw conclusions from the
content of all conversations; with important insights through to sentiment analysis.

CORE for supervisors & agents

Efficient call management, realtime AI, routing & reporting

In addition, there are seamless integrations with leading CRM systems such as Salesforce, Dynamics 365 and SAP. CORE’s interfaces make customer data easily accessible, increase employee efficiency and improve the customer experience.

Special Highlight: IVR with AI

Use waiting times for your customer management: LinkThat ECCO, our artificial intelligence module for telephony, offers many new analyses of caller sentiment as well as real-time keyword recognition. ECCO Attendant collects important information even before the call is answered.

The 2-minute video gives you insights into the possibilities with LinkThat ECCO in the queue.

All contact channels in all
CRM systems and interfaces

The LinkThat softphone
combines all features

As the central control unit for the contact center with AI, the softphone is also the interface to all integrated third-party providers. Benefit from customer recognition, presence and queue information, all telephony controls and the ability to perform screen and case transfers. In the latter case, relevant customer information can also be sent to colleagues as an attachment.

All data at a glance with CORE

Generate insights from your data - in real time and historically: Live monitoring, dashboards and reports efficiently combine information from different data sources for you. Whether inbound, outbound or omni channel data -
we even dynamically integrate third-party systems into your dashboards. You can also keep an eye on the utilization of hardware components at all times.
LinkThat CORE gives you the best overview so that you and your teams can work efficiently.

These clients & partners trust LinkThat

We are looking forward to your project

The best way to experience all the functions of CORE is through a live demo session.
Feel free to contact us for an appointment or with questions and details about your project.

Impressum

LinkThatCORE

Your all-in-one contact center with AI

On-premise andin the cloud

The best customer experience