Perfect customer service with Microsoft Teams
All-in-one solution for your telephony
We integrate Teams and your telephony & CRM systems seamlessly. We have implemented all interfaces to ensure that integration is as fast and smooth as possible.
AI technology for better service
Use artificial intelligence solutions for your telephony. Real-time speech recognition opens up many new possibilities that save time, nerves and costs for everyone involved.
Microsoft Teams for customer service
MS Teams offers several advantages:
Easy
access
With the cloud subscription, you can get started right away.
Scalable solution
Many applications offer plug-ins for MS Teams.
Future-proof strategy
Teams has a high market share and will become even more relevant.
Integrate Teams with customer data
In Microsoft Dynamics 365, SAP CX Cloud, Salesforce, zendesk and other CRM systems, you benefit from decisive advantages. The LinkThat softphone adds many useful functions to your Teams setup – directly in the CRM interface.
Your employees automatically work more efficient
- Customer recognition with pop up
- Forwarding data records to colleagues
- Status Synchronization with all systems
- Presence status in the telephone directory
The all-in-one solution for your telephony
In this video, you’ll see how we linked telephony in Microsoft Teams with customer data from SAP thanks to our CTI software. Each call is stored in SAP Sales & Service Cloud and the data of each case is immediately available.
We offer this integration for all major CRM systems: SAP CX Cloud, Microsoft Dynamics, Salesforce, zendesk, etc.
Artificial Intelligence for better service
The next logical step is to use the latest AI technologies for your telephony. Real-time speech recognition opens up many new possibilities that save everyone involved time, nerves and money.
Our AI strengthens your processes before, during and after calls:
The intelligent queue asks callers questions while they wait or resolves issues on its own.
Real-time keyword spotting triggers helpful actions when topics are raised.
Keyword and sentiment analysis are included in the evaluations.
Discover the added value of TEAMS
Your advantages at a glance
We specialize in quickly finding the decisive starting points to help you:
- Save ressources and time
- Link (customer) data in a meaningful way
- Flexibly use new developments with artificial intelligence
- Make processes measureable and automate them